Artificial intelligence is starting to cross an important line inside organizations. Much of the recent conversation has focused on helping people draft emails, summarize reports, find information, and write code. Those uses can create real value because a person still sits between the technology and the consequence. The governance problem changes when a system begins communicating with customers, updating records, carrying work across several steps, or taking action without someone directing...

Artificial intelligence can speed up individual work before the surrounding organization changes how decisions, handoffs, verification, and accountability operate.

We’ve all experienced a day that starts with a plan, a good plan. And maybe a to do list you’re excited to tackle. Then you settle in and the first message comes in where a customer needs an answer. Someone shoots you a text who is waiting on a decision. A morning meeting creates three new actions. A diector sends an email that adds another priority that needs attention before the end of the day. None of those requests appears unreasonable on its own, so the team adjusts and keeps moving. By...